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Ticketing System Tutorial
IT Ticketing process
1. Creating request .
In creating request , requestor should use their company email.
2. Approved by requestor's department head.
Once the requestor submit the ticket , department head should review the task filed by his/her subordinate.
3. Once approved by the department head, IT department should
take action on the request .
4. Once the task is completed by the IT department, requestor should approve the request for completion to close the pending ticket.
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